Customer Testimonials for Strong Auto
Jonas Ladekjaer - 2016 Kia Forte
Wife and I were looking to add a car to our garage, decided to check out STRONG Auto due to the numerous great google reviews. They did not disappoint.
We were given excellent service by the very friendly Matt, who showed great patience in helping us find the right vehicle to suit our needs. This was while we were going through a whirlwind of transition, constantly delaying the purchase. Not to mention, I think we tried half the cars on the lot..
From start to finish the car buying experience with STRONG Auto was second to none. They didn't hesitate to correct a small issue we had with the advertised vs. purchased vehicle, and 2 months in we are still loving the car as much as we did day 1.
Great and trustworthy operation these guys are running here.
Would highly recommend and will most definitely return for our next car purchase.
Thanks again Matt and STRONG Auto.
Brooke Lange - 2015 Jeep Cherokee
Excellent service from start to finish! Matt got back to me quickly about a vehicle inquiry and was able to get me in to see/test drive the car the same day. It was very stress free and he answered all questions that I had. Kris, the finance director also helped me out immensely and made sure I stayed within budget. Thanks so much to Strong Auto for helping me purchase my first vehicle.
Amanda Bailey-Shaw - 2016 Ford Expedition
We worked with Jackie. He was friendly and helpful. He went over the settings, knobs, buttons, & touch screen with me so I was comfortable driving my new vehicle. He had our vehicle re-"detailed." He even dried it off himself while we were waiting.
The financial office was quick and painless. Offered extended warranty but was not pushy at all about it. Just let us know what's available.
The waiting area had a large tv, complimentary coffee & a water fountain. They also have snack & beverage machines. It had a large comfortable couch, several books (children and adults) also building blocks and toy school bus and fire truck which kept my kiddos occupied. Nice touch!
The bathroom was reasonably clean and well stocked.
We would recommend stopping in this place if you're in the Lexington area.
Rebecca Moore - 2015 Chrysler Town & Country
We had a great experience at Strong Auto! Everyone we worked with was extremely friendly and they provided exceptional customer service. They gave us a great deal on our trade-in and we got an amazing vehicle that’s perfect for our family at a price within our budget. Even filling out paperwork was seamless and quick. We strongly recommend Strong Auto!
Gregory Williamson - 2016 Ford Fusion
We have never had such a positive car buying experience!! Luis Padilla was patient, friendly, professional, knowledgeable and courteous throughout the entire experience. We discovered a chip in our windshield the day we purchased our car. We contacted Luis right away. The windshield was repaired/ replaced the same week and he even loaned us a car until the work was completed. Also, a shout-out to Ransom in the Finance Dept. He was friendly, knowledgeable and professional. We appreciate that neither Luis nor Ransom were "pushy" or "high pressure". Thank you Strong Auto for choosing such wonderful employees as part of your dealership family. We have already referred friends and family to let Luis help them find a fair price on a quality used car. We couldn't be more pleased with our choice! Greg and Dana Williamson
Magen Renee - 2015 Toyota Camry
I've bought two cars from Strong Auto now. When I bought the first car it was my very first time ever buying a car and the guys at Strong Auto made it a great experience. They were patient, knowledgeable, thoroughly answered all of my questions, and helped me find the perfect car. Following an accident I was in need of another car and Strong Auto was the first place I thought of. Once again I found a great car but I did have some concerns. The guys at Strong Auto went above and beyond to reconcile those concerns and once again I left feeling good about my purchase and experience. I would definitely recommend this place to others. I worked with Alex, Ransom, and Kris and they were great!
Randall Smith - 2011 Jeep Wrangler
I wanted to say thank you to Luis and all of the other staff that is helping me. This day and time it is truly remarkable to know whole hearted businesses still exist.
I ended up getting a Jeep Wrangler from them a week ago, when I was test driving it the tires were loud. Never really driving in a vehicle like this with mud tires, I thought it was just the type of tire making it loud. Come to find out when I got it home the tread was messed from something called cupping or feathering, I brought this to the attention of the staff as well as a headlamp with condensation that formed in it that wasn't there when I got it. It was to my relief that the staff at Strong was more than willing to work with me on these issues to get it resolved. I highly recommend going to see anyone of the team members there.
Kevin Powell - 2015 Ford Escape
Gotta say I'm impressed and extremely pleased with my experience here. I pretty much gave up on people as a whole when it came to expecting honesty, and integrity. This place and it's staff are professional and actually want you to be happy and satisfied. They're straightforward and won't try to push something on you you don't want.
Hands down the best car buying experience I've ever had.
The decision to buy any future vehicles from these folks was cemented today.
Great inventory to choose from. If they don't have what you want on the lot they'll make every effort to get it.
Bottom line,..5 stars and more!!
Kim Combs - 2014 Lexus RX 350
Kris W. goes out of the way to accommodate your needs when looking for a car. I trust him to look out for my best interests. The staff (Jeff) at Strong Auto are very welcoming and not pressuring at all. I wont shop any where else!
Natalie Lowe - 2013 Nissan Pathfinder
Amazing customer service.. No hassle. Up front and honest. Will definitely go back for our next vehicle! Told them our price range and they got the car we wanted in it!
Scot Breiner - 2013 Toyota Corolla
Exceptional customer service with high integrity. I strongly recommend Strong Automotive. "Big Al" Scanlon and the Strong team made every reasonable effort to ensure I was satisfied with my car. They have earned my future business.
Jason Otis - 2014 Chevy Tahoe
Great staff and great selection/prices.
Melissa Hunley - 2015 Ford Explorer
We couldn't be happier with our New Ford Explorer - or the customer service that we received! We were looking for a car on the 4th of July - and they had one at a great price that we wanted to look at, but they were closed. We knew we would just have to wait and take the day off from work on Tuesday to finish our car shopping. However, we bumped into someone in the car industry that knew the Strong Auto folks. He called them up and they came in on their day off (3 of them) - to sell us a car:). Very friendly and personable to work with! I have no doubt that these guys will do well - because their business philosophy centers around people - and it's contagious!
Barbara and Rickie Hall - 2014 Lexus ES 350
I would like the following posted to your testimonials. For 16+ years we have continued buying vehicles from Big Al Scanlon. He takes care of my family - We are family. Al has always been honest with us and gotten us the best deal possible. The staff at Strong Automotive are very family oriented and they have not forgotten how to treat people. You are not just a sale to them. They help you find what is best for you and your family. Over the years I have bought 12 vehicles from Big Al and I have bought 3 of those vehicles from Strong Automotive. From this point forward I will buy all of my vehicles from Strong Automotive and take my vehicles to Strong Automotive for regular maintenance and any mechanical repairs. I just want to say Thank you Strong Automotive for handling your business and customers with integrity.
Molly Damrel - 2014 Toyota Camry
Jul 7, 2016 These guys were wonderful. So nice and I felt no pressure at all. They made the experience of purchasing a car very pleasant.
Emma Montgomery - 2013 Chevy Equinox
Best time buying a car ever!